Frequently Asked Questions
Find answers to commonly asked questions in our FAQ section. From beginner queries to advanced trading questions, the FAQ offers quick solutions to help you trade with ease.
About WisunoFX
WisunoFX is a financial derivatives broker offering one-stop trading services including forex, commodities, indices through the professional Wisuno FX MT4 trading platform. Clients served include money fund companies, asset management companies, and individual trading users.
WisunoFX Group was founded in 2013. Nearly 10 years of successful industry experience.
WisunoFX Group, the brand originated in Europe, has branches and offices in many countries and regions around the world. Primary office address and contact details can be found here.
As a legally regulated company, all our operations are carried out in accordance with the regulations of our main regulator. In addition, our website and CRM system are supported by the highest level of security protocols. In conjunction with the Group's internal control information protection system, they are strictly controlled from all aspects, so that your personal information and account data at WisunoFX can be properly protected.
About trading conditions
WisunoFX offers clients more than 100 mainstream products in Forex, Commodities and Indices. Enjoy diversified investment returns in one account, with global markets at your fingertips.
The maximum leverage offered by WisunoFX is: 500x Forex, 500x Gold, 200x Silver, 200x Crude Oil, 100x Index. High leverage brings you more trading convenience and benefits, but there are also risks, so it is recommended that you trade with caution and choose the appropriate trading leverage according to your trading habits.
Support. The locked position occupies a one-sided margin.
There is no custodial fee after the account is closed.
You may earn or pay overnight interest on your position overnight, which is calculated in points and automatically converted by MT4 into the base currency of your account. You can also contact your account manager to request an interest-free account.
When trading in the spot foreign exchange market, it is actually settled two business days in advance. For example, the price traded on Thursday is settled on Monday, the price traded on Friday is settled on Tuesday, and so on. Therefore, three times the overnight interest will be charged on Wednesday to make up for the overnight interest that is charged three days apart during the weekend market closure.
We provide you with the world's leading Metatrader 4 trading platform, as well as daily technical analysis, financial calendar, all-in-one trading calculator for assisted trading.
About Accounts and Funds
With a demo account, you can test your trading strategy with virtual funds in a zero-risk demo trading environment close to the real market. With a live account, you can trade with your personal funds in the live market.
Demo accounts offer the same features and services as live accounts. However, when evaluating demo account performance, it is important to note that there is still a significant psychological difference between trading in a simulated environment and trading in a real market environment.
In order to meet the different needs of institutional and individual investors, WisunoFX offers STP accounts, ECN accounts and Pro accounts, and traders of all types can benefit from the trading account type that suits them. Click here to see account comparisons.
To open a real account, you must provide relevant identification (ID, passport, or driver's license).
Unfortunately, WisunoFX does not currently open the option for companies to register trading accounts.
WisunoFX strictly adheres to the supervisor's fund security guidelines, and all customer funds are stored in the escrow account of the supervising bank, which is completely isolated from the company's operating funds. And independent accountants are set up to regularly audit customers' cash positions, etc. Multiple safeguards provide deeper protection for your funds.
The withdrawal arrives in the afternoon before 13:00 Beijing time, the withdrawal arrives in the evening before 19:00, and the withdrawal arrives in the afternoon after 19:00. The limitation period is for informational purposes only, and may be slightly delayed due to special factors such as international holidays. In the future, we will continue to upgrade the withdrawal time limit to provide you with faster and more convenient funding services to ensure that your fast withdrawal is unhindered. Please keep an eye on our official announcement.
UnionPay savings card transfers and usdt payments are currently available as two ways to deposit and withdraw funds.
You can deposit in any currency and the amount will be automatically converted to the base currency you set up for your account.
No, you can use your trading account at any time.
About MT4 Trading Platform
After downloading the MT4 app, select Settings - New Account - Log in to an existing account - Type Wisuno in the search box to enter your account ID and password to log in to your trading account.
Sorry, you cannot change the time zone of the MT4 Trading Terminal.
The server time of the trading terminal has been fixed, the winter time is set to GMT +2, and the daylight saving time is set to GMT +3. Greenwich Mean Time allows you to avoid small candle charts on Sundays, allowing you to run technical analysis and technical backtesting more smoothly.
If you feel the platform is running slowly, try the following steps:
1. Reinstall the platform
2. Check your network connection
3. Make sure you don't have too many windows open in the platform at the same time
4. If you still can't solve the problem after trying the above steps, please feel free to contact us through web support at any time, or send an email to support@wisunofx.com.
Yes, the platform supports EA or other smart trading systems.
Market order is the customer opening price The best price in the market provided by WisunoFX to execute this order immediately. The price of your order will be fulfilled instantly at the price that is fluctuating in the market at this moment.
A trailing stop is when the order makes a profit and fixes your stop. When the price runs in the same direction as your order, the stop loss changes constantly, always maintaining the point value you have given. Once the price runs in reverse, the stop loss does not change. This prevents the return of profits. The trailing stop must be set after you set the stop price, and it is effective to set the trailing stop if the order is to be profitable. For example, the open order tracking stop line is above the current price and maintains a certain distance from the current market (take profit and stop loss distance).
Open the account history in MT4, right-click and select "Save as detailed account statement". Then click on the saved chart to see the curve is the capital curve.
Buy limit: The current market price is higher than the listed price, and the price is from high to low, all the way to the listed price point. For example, the current price is 1218, the hanging price is 1210, and when the price reaches 1210 or lower, it enters the market.
Buy stop: The current market price is lower than the listed price, and the price ranges from low to high, until the listed price point has more orders to enter. For example, the current price is 1210, the hanging price is 1218, and when the price reaches 1218 or higher, it enters the market.
Sell limit: The current market price is lower than the listed price, and the price goes from low to high until the listed price point is empty. For example, the current price is 1210, the hanging price is 1218, and when the price reaches 1218 or higher, it enters the market.
Sell stop: The current market price is higher than the listed price, and the price is from high to low, until the listed price point is empty. For example, the current price is 1218, the hanging price is 1210, and when the price reaches 1210 or lower, it enters the market.
